On October 1, 2013, Dickerson held an online Town Hall Meeting to announce that Etsy would now permit factory-made goods and drop shipping, provided the seller either designed or hired designers of the items, disclosed to Etsy their factory, disclosed that they used factories and took "ownership" of the process. In that meeting and afterward, Etsy claimed the meaning of the word "handmade" should be redefined to encompass factory made.[85]
In an interview in August 2013, CEO Chad Dickerson emphasized the importance of human interaction and meaning from creativity in regard to his perspective on Etsy. Dickerson described the website as "a platform that provides meaning to people, and an opportunity to validate their art, their craft", and after spending time with Etsy users, Dickerson learned that "all commerce is about real human interaction". Dickerson also provided a summation of Etsy that is a further reflection of the company's relationship- and meaning-based ethos: "At the end of every transaction, you get something real from a real person. There is an existential satisfaction to that."[90]

Canva is the best place to design greeting cards if you have a Mac, but you can also use it to create hundreds of other projects, including business cards, flyers, book covers and infographics. In addition to being stylish, Canva’s images are high quality – you can move them around and resize them to fit your design without causing pixilation or creating jagged edges. And if you can’t find the right graphic in its huge library or you want to share a personal photo, you can upload your own. However, Canva is missing some basic photo editing tools, including a cropping tool and a red-eye remover, so you need to edit your images before you upload them. Also, it doesn’t have templates for traditional multi-fold cards like those you find in stores. Instead, it has templates to create flat, postcard-style cards. Another potential drawback is Canva is a subscription service. However, it’s easy to cancel your membership, so depending on the scope of your projects, it can end up costing less than some of the other programs we tested. There is also a decent free version, though it includes limited access to graphics. The service’s excellent support pages make it easy to figure out which membership is right for you or your business – its support information is searchable and detailed.
The presentation of the cards—the packaging—helps make a successful handmade card business. A card that is neatly presented in a cellophane envelope looks more professional and can command a higher price than one that is unpackaged. Presenting cards in some form of packaging stops cards from becoming dirty or dog-eared and it also gives the ideal opportunity for further marketing. A label on the back with your phone number or website address could help you solicit further orders. Remember to consider shipping and packaging when factoring the costs per unit in your pricing formula.
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